Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces, Gartner revisits Uniphore and provides an update on "Where are they Now"

While the Gartner Cool Vendor reports are not an exhaustive list of vendors in any given technology area. The Gartner Cool Vendor reports highlight interesting, new and innovative vendors, products and services. 

The report states: "The message is becoming clearer: to deliver stronger and more sustainable customer experience, organizations need to shift to a digital-first agenda supported by artificial intelligence (AI) and machine learning (ML) for both automated and assisted service personalized customer interactions."

If you are looking to improve your contact center’s efficiency while also improving the customer and agent experience, this report will share Gartner’s findings on Uniphore solution and provides an update on its:

  • Conversational Service Automation platform
  • More than a dozen use cases
  • Future business growth

Gartner Report

The report also outlines who should care about Uniphore’s momentum.

Gartner called Uniphore a Cool Vendor back in 2013 and why they included an update on Uniphore in the most recent Cool Vendor 2020 report on CRM Customer Service and Support.

Uniphore's Conversational Automation Platform Benefits

Automatically Identify

Automatically Identify Customer Complaints

Ensure Agents

Ensure agents are in compliance with your regulations

Monitor CSAT

Monitor CSAT and Customer Sentiment

Increase Visibility

Increase visibility into agent and customer behavior

Automated Agents

Automated agent quality monitoring & scoring

Smart Auditing

Smart auditing and QA/agent feedback loop

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Gartner, Cool Vendors in CRM Customer Service and Support, Steve Blood, Nadine LeBlanc, Jason Wong, Drew Kraus, Brian Manusama, Bern Elliot, Jim Robinson, 15 May 2020
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