While the Gartner Cool Vendor reports are not an exhaustive list of vendors in any given technology area. The Gartner Cool Vendor reports highlight interesting, new and innovative vendors, products and services.
The report states: "The message is becoming clearer: to deliver stronger and more sustainable customer experience, organizations need to shift to a digital-first agenda supported by artificial intelligence (AI) and machine learning (ML) for both automated and assisted service personalized customer interactions."
If you are looking to improve your contact center’s efficiency while also improving the customer and agent experience, this report will share Gartner’s findings on Uniphore solution and provides an update on its:
- Conversational Service Automation platform
- More than a dozen use cases
- Future business growth