We believe that, if artificial intelligence (AI) as a general concept were positioned on this Hype Cycle, it would be rolling off the Peak of Inflated Expectations.
On one hand, the COVID-19 pandemic has starkly exposed the brittleness of AI solutions in fraud detection, supply chain management and recommendations that stopped working properly when incoming data abruptly changed.
On the other hand, AI has come to the rescue.
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Gartner, Hype Cycle for Artificial Intelligence 2020, Svetlana Sicular, Shubhangi Vashisth, 27 July 2020.
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