Recent advances in AI and machine learning and improvements in the availability of compute power are making speech-to-text (STT) systems smarter, more accurate, and more adaptable than ever before.

This report examines the benefits of modern speech-to-text software, details common use cases and features of STT software, and provides an overview of some major vendor products in this market, along with advice for technology buyers that are considering adopting STT software.

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Gartner Report

Uniphore's Conversational Automation Platform Benefits

after-call work
80%

 


reduction in after-call work (ACW)
average handle time
20%

 


reduction in average handle time (AHT)
enhanced service
100%

 


agent monitoring for enhanced service
reduction in agent onboarding/coaching time
18%

 


reduction in agent onboarding/coaching time
automated analytics for deeper insights
100%

 


automated analytics for deeper insights
reduction in call volume to agents
20%

 


reduction in call volume to agents

 

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