Recent advances in AI and machine learning and improvements in the availability of compute power are making speech-to-text (STT) systems smarter, more accurate, and more adaptable than ever before.

This report examines the benefits of modern speech-to-text software, details common use cases and features of STT software, and provides an overview of some major vendor products in this market, along with advice for technology buyers that are considering adopting STT software.

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Gartner Report

Uniphore’s Conversational Service Automation Platform Benefits

after-call work
80%

Reduction in after-call
work (ACW)
after-call work
20%

Reduction in average handle
time (AHT)
after-call work
100%

Agent monitoring for
enhanced service
after-call work
18%

Reduction in agent
onboarding/coaching time
after-call work
100%

Automated analytics for
deeper insights
after-call work
20%

Reduction in call volume
to agents

 

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